How Mexican ISP INFOTEC Improves Service

How Mexican ISP INFOTEC Improves Service

0 0 4 years ago
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The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improves its service desk and monitoring operations and enjoys impressive results -- an incident reduction of more than 20 percent -- from those efforts.

INFOTEC needed to react better to systems failures, to significantly reduce the time to repair, and to learn from those failures to prevent future ones. Now, by deploying advanced IT service management (ITSM) tools, the ... See More

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